SOFTOLOGIES (SMC-PRIVATE) LIMITED is applying for access to Meta's WhatsApp Business API and Instagram Graph API. This Privacy Policy fully addresses Meta's data use and privacy requirements as per their Platform Terms and Developer Policies.
1. Introduction
SOFTOLOGIES (SMC-PRIVATE) LIMITED ("Softologies", "we", "us", "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, share, and protect information when you visit our website at softologies.site or use any of our services.
By accessing our website or using our services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms. If you do not agree, please discontinue use of our website and services.
2. Company Information
Legal Company Name: SOFTOLOGIES (SMC-PRIVATE) LIMITED
Registration Type: SMC-Private Limited Company
Regulatory Authority: Securities and Exchange Commission of Pakistan (SECP)
Name, email address, phone number, and business details submitted via contact forms
Project descriptions, requirements, and communications you initiate with us
Account registration data when you sign up for our software products
Information Collected Automatically
Browser type, operating system, device type, and screen resolution
IP address, approximate geographic location (country/city level)
Pages visited, time spent on pages, referring website, and navigation paths
Standard server log information for security and performance monitoring
WhatsApp & Instagram Data (When Applicable)
When our AI automation products are deployed for a business client, we process customer messages solely to provide automated responses on behalf of that business
Business account credentials and connection tokens (stored encrypted)
Interaction logs as required to operate the automation service
4. How We Use Your Information
To respond to your enquiries, contact form submissions, and service requests
To provide, operate, and maintain our software products and services
To send project proposals, updates, and relevant service communications
To improve our website, products, and customer experience
To detect, prevent, and address fraud, security, and technical issues
To comply with applicable legal obligations in Pakistan
To send marketing communications only with your explicit consent
5. Meta Platform Compliance (WhatsApp Business API & Instagram Graph API)
⚠️ Important: Meta API Data Handling
Softologies is applying for access to Meta's WhatsApp Business API and Instagram Graph API. Where a project uses Meta platforms, we follow the applicable Meta Platform Terms and Developer Policies.
We will only access WhatsApp and Instagram data as explicitly authorized by business account owners who have connected their accounts to our platform through our official app review
Customer messages processed through our AI agents will be used solely to provide automated responses on behalf of the connected business — for absolutely no other purpose
We will not sell, license, share, or use customer conversation data for advertising, profiling, data brokering, or any purpose unrelated to providing the contracted service
We will fully comply with Meta's Platform Terms, WhatsApp Business Policy, Messaging Policy, and Instagram Platform Policy at all times
All data handling will strictly adhere to Meta's data use restrictions as specified in their developer agreement
Business account owners retain full ownership of their data and customer relationships at all times
Users may disconnect their accounts and request deletion of all associated data at any time
We will not store message content beyond what is operationally required to provide the service and will delete data upon valid request
We implement appropriate technical safeguards to protect Meta platform data per their security requirements
We will promptly notify Meta and affected users of any data breach involving Meta platform data as required
6. Data Sharing & Disclosure
We do not sell your personal information to any third party. We may share information only in the following limited circumstances:
Service Providers: Trusted third-party vendors (hosting providers, email services, analytics) under strict data processing agreements who handle data only as instructed by us
Meta Platforms Inc.: As required to operate and maintain approved WhatsApp Business API and Instagram Graph API integrations per Meta's policies
Legal Obligations: When required by valid Pakistani law, court order, governmental authority, or regulatory requirement
Business Transfers: In the event of merger, acquisition, or asset sale, with equivalent privacy protections contractually maintained
Safety: To protect the rights, property, or safety of Softologies, our clients, or the public when legally permitted
7. Data Security
We implement industry-standard technical and organisational security measures to protect your information:
SSL/TLS encryption for all data transmitted to and from our website and platforms
Encrypted storage for sensitive data including API tokens and credentials
Role-based access controls limiting data access to authorised personnel only
Regular security reviews and vulnerability assessments of our systems
Secure data centres with physical and logical access controls
While we implement robust security measures, no method of transmission or storage is 100% secure. We will notify affected parties promptly in the event of a data breach as required by applicable law.
8. Data Retention
We retain personal data only as long as necessary for the purposes described in this policy or as required by Pakistani law:
Contact form submissions: retained for up to 2 years to facilitate follow-up and service improvement
Client project data: retained for the duration of the contract and 5 years thereafter
WhatsApp/Instagram conversation data: retained only as required to provide the active service, deleted within 90 days of service termination or upon request
Website analytics data: retained in aggregated, anonymised form for statistical analysis
You may request deletion of your personal data at any time by contacting info@softologies.site.
9. Your Rights
You have the following rights regarding your personal data held by us:
Right of Access: Request a copy of personal data we hold about you
Right to Rectification: Request correction of inaccurate or incomplete data
Right to Erasure: Request deletion of your personal data ("right to be forgotten")
Right to Withdraw Consent: Withdraw consent for marketing communications at any time
Right to Data Portability: Request your data in a structured, machine-readable format
Right to Object: Object to processing of your data for direct marketing
To exercise any of these rights, contact us at info@softologies.site or call +92 344 0398697. We will respond within 30 days.
10. Cookies
Our website uses cookies in the following categories:
Essential Cookies: Required for basic site functionality. Cannot be disabled.
Analytics Cookies: Help us understand how visitors use our site (aggregated, anonymised data). Can be disabled.
Marketing Cookies: Used only with your explicit consent for personalised content. Can be disabled.
You may manage cookie preferences through your browser settings or our cookie banner. See our full Cookie Policy for details.
11. Children's Privacy
Our services are intended exclusively for individuals aged 18 and above. We do not knowingly collect, process, or store personal information from persons under 18 years of age. If we become aware that personal data from a minor has been collected, we will take immediate steps to delete it. Parents or guardians who believe their child has provided us with personal data should contact us immediately at info@softologies.site.
12. International Data Transfers
Your personal data may be processed on servers located in Pakistan or internationally through cloud services (such as hosting providers). Where international transfers occur, we ensure appropriate safeguards are in place, including data processing agreements with our service providers that meet applicable data protection standards.
13. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our services, legal requirements, or industry best practices. Updates will be posted on this page with a revised "Last Updated" date. For significant changes that materially affect your rights, we will notify registered service users by email where we hold contact information. We encourage you to review this policy periodically.