Privacy Policy

1. Introduction

SOFTOLOGIES (SMC-PRIVATE) LIMITED ("Softologies", "we", "us", "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, share, and protect information when you visit our website at softologies.site or use any of our services.

By accessing our website or using our services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms. If you do not agree, please discontinue use of our website and services.

2. Company Information

• Legal Company Name: SOFTOLOGIES (SMC-PRIVATE) LIMITED
• Registration Type: SMC-Private Limited Company
• Regulatory Authority: Securities and Exchange Commission of Pakistan (SECP)
• Registered Address: Plot L232, Block 11, Hazara Goth, Gulshan Iqbal, Gulshan Town, Karachi East, Sindh, Pakistan
• Email: info@softologies.site
• Phone / WhatsApp: +92 344 0398697
• Website: https://softologies.site

3. Information We Collect

Information You Provide Directly

• Name, email address, phone number, and business details submitted via contact forms
• Project descriptions, requirements, and communications you initiate with us
• Account registration data when you sign up for our software products

Information Collected Automatically

• Browser type, operating system, device type, and screen resolution
• IP address, approximate geographic location (country/city level)
• Pages visited, time spent on pages, referring website, and navigation paths
• Standard server log information for security and performance monitoring

WhatsApp & Instagram Data (When Applicable)

• When our AI automation products are deployed for a business client, we process customer messages solely to provide automated responses on behalf of that business
• Business account credentials and connection tokens (stored encrypted)
• Interaction logs as required to operate the automation service

4. How We Use Your Information

• To respond to your enquiries, contact form submissions, and service requests
• To provide, operate, and maintain our software products and services
• To send project proposals, updates, and relevant service communications
• To improve our website, products, and customer experience
• To detect, prevent, and address fraud, security, and technical issues
• To comply with applicable legal obligations in Pakistan
• To send marketing communications only with your explicit consent

5. Meta Platform Compliance (WhatsApp Business API & Instagram Graph API)

• We will only access WhatsApp and Instagram data as explicitly authorized by business account owners who have connected their accounts to our platform through our official app review
• Customer messages processed through our AI agents will be used solely to provide automated responses on behalf of the connected business — for absolutely no other purpose
• We will not sell, license, share, or use customer conversation data for advertising, profiling, data brokering, or any purpose unrelated to providing the contracted service
• We will fully comply with Meta's Platform Terms, WhatsApp Business Policy, Messaging Policy, and Instagram Platform Policy at all times
• All data handling will strictly adhere to Meta's data use restrictions as specified in their developer agreement
• Business account owners retain full ownership of their data and customer relationships at all times
• Users may disconnect their accounts and request deletion of all associated data at any time
• We will not store message content beyond what is operationally required to provide the service and will delete data upon valid request
• We implement appropriate technical safeguards to protect Meta platform data per their security requirements
• We will promptly notify Meta and affected users of any data breach involving Meta platform data as required

6. Data Sharing & Disclosure

We do not sell your personal information to any third party. We may share information only in the following limited circumstances:

• Service Providers: Trusted third-party vendors (hosting providers, email services, analytics) under strict data processing agreements who handle data only as instructed by us
• Meta Platforms Inc.: As required to operate and maintain approved WhatsApp Business API and Instagram Graph API integrations per Meta's policies
• Legal Obligations: When required by valid Pakistani law, court order, governmental authority, or regulatory requirement
• Business Transfers: In the event of merger, acquisition, or asset sale, with equivalent privacy protections contractually maintained
• Safety: To protect the rights, property, or safety of Softologies, our clients, or the public when legally permitted

7. Data Security

We implement industry-standard technical and organisational security measures to protect your information:

• SSL/TLS encryption for all data transmitted to and from our website and platforms
• Encrypted storage for sensitive data including API tokens and credentials
• Role-based access controls limiting data access to authorised personnel only
• Regular security reviews and vulnerability assessments of our systems
• Secure data centres with physical and logical access controls

While we implement robust security measures, no method of transmission or storage is 100% secure. We will notify affected parties promptly in the event of a data breach as required by applicable law.

8. Data Retention

We retain personal data only as long as necessary for the purposes described in this policy or as required by Pakistani law:

• Contact form submissions: retained for up to 2 years to facilitate follow-up and service improvement
• Client project data: retained for the duration of the contract and 5 years thereafter
• WhatsApp/Instagram conversation data: retained only as required to provide the active service, deleted within 90 days of service termination or upon request
• Website analytics data: retained in aggregated, anonymised form for statistical analysis

You may request deletion of your personal data at any time by contacting info@softologies.site.

9. Your Rights

You have the following rights regarding your personal data held by us:

• Right of Access: Request a copy of personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data ("right to be forgotten")
• Right to Withdraw Consent: Withdraw consent for marketing communications at any time
• Right to Data Portability: Request your data in a structured, machine-readable format
• Right to Object: Object to processing of your data for direct marketing

To exercise any of these rights, contact us at info@softologies.site or call +92 344 0398697. We will respond within 30 days.

10. Cookies

Our website uses cookies in the following categories:

• Essential Cookies: Required for basic site functionality. Cannot be disabled.
• Analytics Cookies: Help us understand how visitors use our site (aggregated, anonymised data). Can be disabled.
• Marketing Cookies: Used only with your explicit consent for personalised content. Can be disabled.

You may manage cookie preferences through your browser settings or our cookie banner. See our full Cookie Policy for details.

11. Children's Privacy

Our services are intended exclusively for individuals aged 18 and above. We do not knowingly collect, process, or store personal information from persons under 18 years of age. If we become aware that personal data from a minor has been collected, we will take immediate steps to delete it. Parents or guardians who believe their child has provided us with personal data should contact us immediately at info@softologies.site.

12. International Data Transfers

Your personal data may be processed on servers located in Pakistan or internationally through cloud services (such as hosting providers). Where international transfers occur, we ensure appropriate safeguards are in place, including data processing agreements with our service providers that meet applicable data protection standards.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, legal requirements, or industry best practices. Updates will be posted on this page with a revised "Last Updated" date. For significant changes that materially affect your rights, we will notify registered service users by email where we hold contact information. We encourage you to review this policy periodically.

14. Contact for Privacy Matters