How to Request Data Deletion
You may request deletion of your personal data through any of the following methods:
Please include in your deletion request:
- Your full name
- Email address or phone number associated with your account
- The specific platform or service from which you want data deleted
- Whether you want complete account deletion or deletion of specific data only
What Data Will Be Deleted
Upon a valid deletion request, we will delete the following data associated with your account:
- Personal contact information β name, email address, phone number
- Your registered account data and login credentials
- WhatsApp Business account connection tokens and associated conversation logs
- Instagram account connection data and interaction records
- Contact form submissions and project inquiry history
- Marketing preferences and communication history
- All business configuration data you have set up in our platforms
Deletion Timeline
- Acknowledgement: We will confirm receipt of your request within 2 business days
- Standard deletion: Completed within 30 days of confirmation
- WhatsApp / Instagram data: Deleted within 14 days
- Confirmation: Written confirmation sent to you once deletion is complete
- Backup systems: Data may persist in encrypted backups for up to 90 days before permanent removal
Facebook / Instagram Connected Apps β Step-by-Step Removal
If you connected your Facebook or Instagram account through our application, follow these steps to remove our app access directly from Facebook:
- Open Facebook and go to Settings & Privacy β Settings
- Navigate to Security and Login β Apps and Websites
- Find "Softologies" in the list of active apps
- Click "Remove" to revoke our access to your account
- Then contact us at info@softologies.site to confirm deletion of associated data from our servers
Data Retained After Deletion Request
The following data may be retained even after a valid deletion request, as required by law:
- Financial transaction records required for Pakistani tax and accounting regulations
- Data required by valid court order, governmental authority, or applicable Pakistani law
- Anonymised, aggregated data that cannot be linked to you individually
- Data necessary to complete pending legal proceedings or dispute resolution
Contact for Data Deletion
- Company: SOFTOLOGIES (SMC-PRIVATE) LIMITED
- Email: info@softologies.site
- Phone / WhatsApp: +92 344 0398697
- Address: Plot L232, Block 11, Hazara Goth, Gulshan Iqbal, Gulshan Town, Karachi East, Sindh, Pakistan
- Response Time: Within 2 business days