Data Deletion Instructions

How to Request Data Deletion

You may request deletion of your personal data through any of the following methods:

Please include in your deletion request:

• Your full name
• Email address or phone number associated with your account
• The specific platform or service from which you want data deleted
• Whether you want complete account deletion or deletion of specific data only

What Data Will Be Deleted

Upon a valid deletion request, we will delete the following data associated with your account:

• Personal contact information — name, email address, phone number
• Your registered account data and login credentials
• WhatsApp Business account connection tokens and associated conversation logs
• Instagram account connection data and interaction records
• Contact form submissions and project inquiry history
• Marketing preferences and communication history
• All business configuration data you have set up in our platforms

Deletion Timeline

• Acknowledgement: We will confirm receipt of your request within 2 business days
• Standard deletion: Completed within 30 days of confirmation
• WhatsApp / Instagram data: Deleted within 14 days
• Confirmation: Written confirmation sent to you once deletion is complete
• Backup systems: Data may persist in encrypted backups for up to 90 days before permanent removal

Facebook / Instagram Connected Apps — Step-by-Step Removal

If you connected your Facebook or Instagram account through our application, follow these steps to remove our app access directly from Facebook:

• Open Facebook and go to Settings & Privacy → Settings
• Navigate to Security and Login → Apps and Websites
• Find "Softologies" in the list of active apps
• Click "Remove" to revoke our access to your account
• Then contact us at info@softologies.site to confirm deletion of associated data from our servers

Data Retained After Deletion Request

The following data may be retained even after a valid deletion request, as required by law:

• Financial transaction records required for Pakistani tax and accounting regulations
• Data required by valid court order, governmental authority, or applicable Pakistani law
• Anonymised, aggregated data that cannot be linked to you individually
• Data necessary to complete pending legal proceedings or dispute resolution

Contact for Data Deletion